Frequently Asked Questions
When will your products be available?
Our first collection goes live on Amazon in 2026. Join the email list and we'll notify you on launch day.
Where do you ship?
Our products are fulfilled by Amazon, so shipping options and speed follow Amazon's standard coverage, including Prime eligibility where applicable.
What is your return policy?
Orders fulfilled by Amazon can be returned through Amazon's standard return process. If anything goes wrong, write to us as well — we will make it right.
Who is behind Virtus Trade?
Virtus Trade LLC is a U.S. company incorporated in Wyoming. We operate as a remote team, and our products are sold and shipped through Amazon's fulfillment network.
Do you work with suppliers or sell wholesale?
Yes. We source directly from manufacturers and authorized distributors. Use the contact form and select "Supplier".
How do I reach customer support?
Email info@divafba.com or call +1 (307) 855-1519, Monday–Friday, 9:00–17:00 Mountain Time. We reply within one business day.
Is my payment information safe?
Payments are processed entirely by Amazon. We never see or store your card details.